Some of our larger customers are required to conduct regular audits of all their suppliers, to ensure that the service they are receiving is of the quality that they expect.
This means that every so often, WearCheck, as a supplier, is audited by a customer-appointed company to ensure that service quality remains excellent.
Recently, WearCheck was endorsed once again by Shell after they conducted an audit in which approximately 100 different aspects of the laboratory processes were assessed.
Aspects that were examined included general organisation, buildings, quality assurance procedures and management, sample management, document control, training, diagnostic capability, calibration, maintenance and statistical quality control.
Shell has been a loyal customer of WearCheck’s since 1986.