Each year, we conduct a survey in which we ask our customers how we can improve, what works, what doesn’t work and so forth. Your feedback is invaluable to us. This shapes the way forward for us - determining the needs of our customers is critical to the direction our business takes in the future.

The 2017 customer survey produced a slew of compliments for WearCheck. Just some of the comments were:

‘Excellent service’

‘For the past 12 years, I have had no complaints . . . very happy [with] the way we do our reports and lube analyses reports’

‘Excellent technical support and advice given by Leon Marshall’

‘Happy and entirely satisfied’

‘Very good and helpful

‘Excellent service from staff’

‘All satisfied’

We have already instituted the suggestions for change and made adjustments to accommodate the constructive criticism. Thank you for your input.

As a token of our appreciation for the time taken to provide us with feedback, we award a prize to one lucky customer whose name is randomly drawn from survey respondents. This time round the lucky winner was Willem Britz of Assmang King Mine.

Lucky draw winner Willem Britz of Assmang King Mine is presented with his prize, a tablet worth R5 000, by WearCheck technical manager Steven Lumley. A prize is awarded annually to customer survey respondents.