Based on WearCheck's annual interaction with customers regarding many aspects of service, the company alters the way things are done to improve customer service, and implements new suggestions made by customers.

'A hearty thank you to all customers who took the time to give us feedback, we are happy to receive both compliments and constructive criticism as a means to offer the best possible service to our customers', says WearCheck sales developer Kay Meyrick.

Survey respondents had these kind things to say, for which we are grateful:

• We are very satisfied with the levels of service received
• Carry on with good service
• For the last 12 years I have had no complaints from my own customers.
• They are very happy with the way we do our reports and lube analysis reports
• Excellent service from staff
• Excellent technical support and advice given by Leon Marshall
• Keep up the good work
• Very happy with the service received
• I am thankful for the service of WearCheck
• Happy and entirely satisfied
• Very good and helpful

 

To thank WearCheck customers for taking the time to respond to the annual survey, a prize is randomly awarded to one lucky respondent. The 2016 winner is Alain Garbaccio from De Beers.

2016 WearCheck customer survey lucky draw winner, Alain Garbaccio of De Beers, (right), receives his prize - a Samsung tablet valued at R6000 - from WearCheck Cape Town branch co-ordinator Quintin Ras.